Description:
This training program focuses on improving customer service skills and building a customer-centric culture within organizations. It covers various techniques for delivering exceptional service and managing customer relationships effectively.
Key Topics Covered:
Principles of excellent customer service Effective communication and interpersonal skills
Handling customer complaints and conflict resolution
Building and maintaining customer relationships
Measuring and improving customer satisfaction
Target Audience:
Customer service representatives, front-line staff, sales teams
Benefits:
Improved customer satisfaction and loyalty
Enhanced communication and problem-solving skills
Better ability to manage customer expectations and resolve issues